Refund & Cancellation Policy

Here at The Potted Plant, we have a retail side of the business as well as a services/courses side with the ceramic studio. Our refund policy is split below due to that.

PLANTS:

At The Potted Plant, we are committed to sending you home with healthy plants. We ensure this through our potting, watering , and fertilizing practices as well as choosing plant suppliers we trust. Because of this, once a plant leaves our store we will not issue a refund.

NON-LIVING MERCHANDISE:

If you purchase any of our other retail merchandise such as plant accessories, scent diffusers, or crafting kits and the product was damaged or missing pieces upon opening, we will issue you a return for store credit.

If you purchase any of our soils, soil amendments, or fertilizers. We can offer you a return for store credit. However, once the product is opened we will no longer offer a refund.

If you purchase any of our Bergs ceramics we encourage you to check the piece before leaving the store. We do so as well when we put the product up on our shelves. If a ceramic piece breaks once it leaves the store, we will not issue you a refund.

ARTIST WORK:

All sales of original/handmade artist work are final at the time of purchase.

COURSES:

We understand at The Potted Plant that sometimes life can be busy and unpredictable. Because of this we offer a rescheduling opportunity if a class that you signed up for no longer works for you. However, we enforce a 24 Hr cancellation policy. This means that if you cancel within the 24 hours before the class that you signed up for, we will not issue you a refund or an exchange. This is to pay for class materials we purchase as well as instructor fees.

For Private Events, we enforce a 24 Hr cancellation policy as well. This means that if you cancel within the 24 hours before the party or date night you reserved, we will not issue you a refund or an exchange. This is to pay for class materials we purchase as well as instructor fees.

ADDITIONAL SERVICES:

- Personal Plant Repot: No Refund

- Studio Use: No Refund

- Kiln Firing: No Refund *This includes if a piece is damaged during the firing process*

- Cubby Rental: No Refund

- Monthly Membership: The membership automatically renews and we do not issue refunds. Call or stop in to cancel.